FAQs

HOW TO STORE: 

Refrigerate for up to 30 days and freeze for up to 1 year.

 

SHIPPING AND PROCESSING:

Processing times can take 3-5 business days depending on volume of orders. Once the order is shipped out it will take 2-3 business days for delivery depending on the destination location. Please double check shipping address before placing order as we do not provide replacements or refunds for orders with incorrect shipping addresses. Sea moss gel will be shipped frozen to preserve freshness and temperature. Sometimes this can cause a runny consistency, if this happens gently stir product and place in refrigerator.

 

SOURCE OF OUR SEA MOSS:

Made from wildcrafted sea moss in the clean pure blue ocean waters surrounding the Caribbean Island of St Lucia. Our sea moss is non-GMO, gluten free, sundried and 100% natural.

 

HEAVY METAL TESTING:

Our sea moss is tested for heavy metals by a third-party lab. You can request our most recent testing results by emailing support@ofearthbyforrest.com

 

REFUND AND RETURN POLICY:

Due to the nature of sea moss and being an edible item, it is non-returnable/non-refundable.

We ship orders as securely as possible, but sometimes shipping carriers may mishandle items. If you receive a broken jar or the wrong item, please email us at support@ofearthbyforrest.com within 24hours of receiving your sea moss and we will be happy to replace your item free of charge. Please be sure to include multiple pictures of the inside and outside of the box so that we can provide proof of damage to shipping carriers.